 We are committed to providing you with the highest level of service possible. We carefully pack and inspect each order, and hope you are pleased with your selection. As soon as you receive your shipment, we recommend you: • Carefully inspect the contents for any physical defects or shipping damage • Verify that you received the correct products If you are not satisfied, follow the packing instructions listed below. Packaging Your Return Returned items must be returned within 30 days of receipt and must be in "new-like" condition (washed or worn t-shirts will not be accepted). Please return your purchase in its original packaging, if possible. Include a note that states your name and address and why you are returning the item. Wrap the package securely and please send it back to the address below. There is a $5.00 restocking fee ($10.00 on sneakers) on all returned merchandise, unless a shipping mistake was made by us. This fee covers all return processing. Send your package to: illrockmerch.com 48 Mamaroneck Avenue Suite 16 White Plains, NY 10601 To speak with us more regarding a return or an exchange please contact customerservice@illrockmerch.com and a representative will assist you. Please include your full name and order information with your message. |
