How do I return an item?
All orders from Ill Rock Merch are eligible for return and a refund of the purchase price within 30 days of the purchase date. The original shipping cost is non-refundable as it was used to originally ship the order.
Please note, all items must be in new-like condition when returned. New-like condition is defined as not used, worn or washed. The returned item(s) must not contain any makeup, deodorant marks or hair. Any items containing these features will be deemed used and are not eligible for refunding.
Ill Rock Merch does not process order exchanges at this time. To receive a new size, a new order must be placed online.
Completing Your Return
Unfortunately Ill Rock Merch does not provide prepaid return shipping labels. Return postage is to be paid by the customer.
Please securely package your return and include a brief note that includes your name, home address, email address and why you are returning the item. Please send your package to the address below. Refunds are processed to the original form of payment within 3-5 business days of receipt.
Ill Rock Merch
3 West Main St.
Elmsford, NY 10523
To speak with us more regarding a return, please contact firstname.lastname@example.org and a representative will assist you. Please include your full name and order information with your message.